Knowledge is power – but where is your data?

Knowledge is power – but where is your data?

However, the phrase is more commonly attributed to Sir Francis Bacon, who did write the expression ipsa scientia potestas est, meaning ‘knowledge itself is power’, in his publication titled Meditationes Sacrae in 1597. Hobbes, as a young man, was secretary to Bacon. A...
Touchpoints? Enhance your client experience

Touchpoints? Enhance your client experience

Engaging with your clients should not be rocket science or a fearful encounter but it is often a question of how much or how little?Some service providers only engage with their clients once a year; they review the annual plan, do a tax return or conduct an audit....

The shifting sands of trust

The question remains, who can you trust? I trust my oldest brother.  He has always given me sound advice but on some occasions that advice has not necessarily been the best advice.  He will also acknowledge that following his own advice has led to some errors of...

What’s in it for me?

This quote from To Kill a Mockingbird where Atticus Finch is giving his daughter a life lesson in compassion and empathy can be applied to many aspects of life.  Understanding another person’s perspective or ‘what makes them tick’ can help cement a good relationship...

‘Inner revolutionary’ talk will need to be echoed

Minister for Industry and Innovation, Christopher Pyne, has revealed glimpses of the Government’s innovation agenda: a push for innovative ways to drive economic growth and productivity. Retail equity crowdfunding, “angel” tax breaks and venture capital are touted to...