Poor customer service costs $8bn per year

Poor customer service costs $8bn per year

The survey of 2,004 adults revealed that 58% are taking their business elsewhere as a result of inadequate customer service – and of those, 92% have switched at least once or twice in the last year. Fifty five per cent are so put off from calling a business for fear...
15 words that need to be banned from the office

15 words that need to be banned from the office

They’re trendy, you see, and the idea is that by simply throwing these words into the air like one does a ball, they’ll make the speaker sound smart, hip and in the know. Now, we’re not talking jargon here; that’s an entirely different beast. No, we’re talking words...
What have accountants been up to?

What have accountants been up to?

Recent political developments which have resulted in a ‘pause’ in the FoFA legislative process have fuelled the uncertainty which had already been building around certain key aspects of the legislation. However, one aspect which is certain is that the accountants’...
Presentation is as easy as conversation

Presentation is as easy as conversation

I’m sure many of us have the confidence to easily tell a joke to friends and family even with all eyes on us, but just as many fear the idea of talking to a crowd in a more formal setting. Of course telling a joke to people you’ve know all your life is different to...