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Tax practitioners face new TPB 72-hour client complaint deadline

Tax practitioners face new TPB 72-hour client complaint deadline

Tax practitioners will now have to resolve a client complaint within 72 hours when directed by the Tax Practitioners Board, as it seeks to focus its resources towards high-risk agents.

by Shared by Accountants Daily | Apr 8, 2019

Launched last week, the new complaint resolution process will see the TPB assess complaints from a client of a tax practitioner, determine if it is suitable to be referred back to the practitioner, before then directing the practitioner to resolve the complaint within three business days.