The ATO said if the tax agent cannot be contacted via phone it will send a message to their practice mail in the online services for agents with details of the obligations it wanted to discuss.
This will give tax agents time to consider and discuss the issue with their clients before taking the necessary action to address the obligations. It will also either eliminate the need to call the ATO back or help determine the support clients need to help them get back on track before speaking with the ATO.
Details on how to use practice mail is available on our website. Tax agents can also learn more about practice mail by viewing the short video in the digital education series.
