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  • Retailers say COVID claims under NSW Workers Compensation Act ‘unsustainable’

Retailers say COVID claims under NSW Workers Compensation Act ‘unsustainable’

Australian retailers have borne the brunt of the NSW Compensation Act’s in regard to the COVID pandemic and it is not sustainable, says Australia’s largest retail representative organisation.

by | 3 Feb, 2022

Retailers say COVID claims under NSW Workers Compensation Act ‘unsustainable’

The Australian Retailers Association (ARA), has renewed its calls for a repeal of section 19B of the NSW Workers Compensation Act and – with it – the unfounded presumption that if a worker contracted COVID-19 they did so in the workplace.

ARA chief executive, Paul Zahra, appeared before the parliamentary inquiry into the NSW Workers Compensation Amendment Bill on 2 February 2022,  and said the workplace presumption no longer reflects where transmission is most likely to occur and places an unfair burden on NSW retailers and the future stability of the NSW Workers Compensation scheme.

“When the Section 19b provision came into effect in May 2020, government-mandated lockdowns meant that if someone contracted Covid-19 it was more likely that they would do so at work. With the recent surge in cases of the highly transmissible Omicron variant, there is now a disconnect between where cases are deemed to have originated and where transmission has occurred,” said Mr Zahra.

“Despite this, retailers in NSW are still processing claims on the presumption that transmission occurred in the workplace increasing costs and complexity at a time when we need to be helping the retail community back on the path to sustained recovery.”

Mr Zahra also provided testimony highlighting that the impact on business costs extends beyond the future impact of workers’ compensation premiums and includes the onerous administration costs associated with initiating and managing claims for employees with COVID-19.

“We are concerned that if Section 19b is not repealed, we will see an increase in workers compensation claims into the future. However, there is also an immediate cost that many of our members are incurring as they initiate and manage claims because of this presumption,” said Mr Zahra.

“For example, one of our major retail members processed as many claims in the month of January 2022 as they did in the previous 12 months, with incremental administration costs now in the millions of dollars. This same member initiated more than 1,600 workers compensation claims related to Covid-19 in one week in January 2022.

“It’s worth noting that only 20 per cent of these claims proceeded after the employee was contacted, with the other 80 per cent of employees declining the invitation to proceed with a claim because they know they contracted Covid-19 outside the workplace.

So, the idea that somehow these changes will strip away workers’ rights is completely disingenuous – employees who contracted Covid-19 in the workplace will retain their rightful claim to workers’ compensation.

“We thank the NSW government for their leadership in seeking to have this presumption repealed. With our national members operating extensive store networks through NSW, and around 1,800 small and medium sized members across the state, this is a critical issue for the ARA,” said Mr Zahra.

It is also a critical issue for our sector, given that NSW drives more than 30 per cent of Australia’s retail sales. What happens in NSW impacts the profitability of national retailers, and the sustained recovery of the sector nationally.”

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