ANZ announced short-term payment relief on home loans, credit cards, personal loans and some business loans (they may still charge interest during this period), as well as waiving fees for restructuring business loans and for accessing term deposits early.
ANZ customers affected by flooding are encouraged to contact ANZ’s dedicated financial hardship team on 1800 149 549 or at anz.com.au/support/natural-disaster-support/
Customers with ANZ Home and Contents Insurance may be eligible for emergency funds and temporary accommodation.
To lodge an insurance claim, customers can call 13 16 14 or visit anz.com/insuranceclaims
Westpac said it will provide emergency financial assistance to customers impacted by the ongoing flooding.
Emergency support for Westpac and St.George customers includes:
- Affected customers with home loans may apply to defer repayments for up to three months.
- Affected credit card customers may apply to defer repayments to their card for up to 90 days.
- Affected customers wishing to purchase replacement goods may apply for a personal loan at a discounted interest rate with no establishment fee.
- Waived interest rate adjustments for affected customers wishing to withdraw term deposits.
- Affected customers experiencing hardship may also be offered a halt on all interest accrual on unsecured credit products for a period of up to three months.
- Affected customers with business loans may apply to defer repayments for up to three months.
- Affected businesses with existing loans can request loan restructuring without incurring the usual bank establishment fees.
- Affected business customers with merchant facilities are eligible to receive assistance, including monthly terminal access fee waivers for up to three months.
Westpac consumer customers can apply online or call Westpac Assist on 1800 067 497. Business customers who need support can contact their relationship manager or call Westpac Assist on 1800 067 497.
St.George consumer customers can apply online or call St.George Assist on 1800 629 795. Business customers who need support can contact their relationship manager or call St.George Assist on 1800 629 795.
Meanwhile, the Commonwealth Bank said as part of its Emergency Assistance, it can discuss with customers a range of options, including:
- Customised payment arrangements for your home loan, credit card, personal loan and some business loans
- Waiving fees and charges
- Temporary overdrafts, additional loans or emergency credit limit increases (subject to credit approval)
- Waiving fees and notice periods for early access to term deposits
- For CommInsure customers, we are able to assist with emergency accommodation if your home has been damaged
- Loan restructuring for business customers and existing loans
- Waiving fees for temporary and damaged merchant EFTPOS terminals, as well as support with merchant terminal rental fees
To access this support customers can phone 1800 314 695 or visit us in branch where it is safe to do so. Further information about our Emergency Assistance is available online at commbank.com.au/emergencyassistance
