Presenting at AIA’s Adviser Summit on Tuesday, AFCA ombudsman Shail Singh said the ombudsman had heard just six complaints relating to a breach of the code of ethics as at 31 August 2020.
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FASEA code breach complaints non-existent
Despite the FASEA code of ethics having come into force over a year ago, no client complaints relating solely to code breaches have yet been successful, the financial services ombudsman has said.
