Decline in telco complaints despite natural disasters, pandemic
There have been fewer complaints from small businesses regarding their phone and internet arrangements across 2019–20 despite a year with natural disasters as well as the COVID-19 pandemic.
There were 18,478 complaints from small businesses, a 5.2 per cent volume decrease on the previous year, according to the Telecommunications Industry Ombudsman Annual Report 2019–20.
Read more at MyBusiness.
