ATO claims stellar digital performance, but satisfaction dips
The community’s satisfaction with ATO performance over the last financial year has taken a hit off the back of users’ perception of online systems despite the Tax Office claiming 99 per cent digital system availability over the same period.
The ATO has released its annual report for the 2017–18 year, with community satisfaction with tax office performance at 71 per cent, four percentage points lower than the 2016–17 result and the target of 75 per cent.
Read the full article at Accountants Daily.
