Self-imposed targets suggest an overall pass mark, although on some metrics it has gone backwards.
ATO awards itself green ticks for performance
The ATO has given itself green ticks against 11 out of 16 benchmarks in its latest performance update and fail marks against only three.
The report card, which deals with a variety of metrics around response and wait times for calls, lodgement processing as well as how the ATO handles complaints and delays, suggests long waits on the phone are the exception rather than the rule.
Read more at Accountants Daily
