1. VoIP isn’t widely used
VoIP may not be the go-to solution at the moment, but it’s growing in popularity. A recent Australian Communications and Media Authority survey revealed that 21 per cent of Australian SMEs currently use a VoIP service, with many more considering moving to a VoIP system. Although conventional landlines are still the norm, an NBN environment will soon see VoIP becoming the default phone option.
2. The savings are only between two similar VoIP systems
Software applications such as Skype allowing users to make internet calls helped to popularise VoIP. It’s no surprise therefore, that many believe that the savings from VoIP are only realised when calling between two similar VoIP systems. Indeed, many VoIP providers offer free calls between users on their service, but like any other phone system, VoIP allows you to call any number – landline, mobile or overseas. However, because calls go through your internet connection, they are often charged at much lower rates than traditional calls. Many businesses report savings of up to 60 per cent by switching to VoIP thanks to the lower line rental, negligible call rates, low setup and monthly fees.
3. The voice quality is bad compared to traditional landlines
The only thing that affects voice quality is your internet connection. VoIP typically requires at least a broadband connection (DSL, wireless, cable or ethernet). If you have a good internet connection, the voice quality will actually be much better than a traditional landline, as it is a pure digital service instead of an analogue conventional service.
4. The system is unreliable
The stability and reliability of the system depends largely on that of your broadband connection. VoIP technology has improved in leaps and bounds over the years and there are now more features to ensure that you don’t miss a call, such as voicemail, voicemail to email and call forwarding. For extra peace of mind, most reliable VoIP providers offer service guarantees ensuring virtually no downtime.
5. VoIP is not secure
On the contrary; VoIP is actually more secure than traditional systems where your voice goes by a ‘clear channel’ down the copper line. Anyone with basic equipment can listen in to a conversation on this line. VoIP, however, is encoded and modulated, making it more difficult to tap into your conversation.
Tip: As with all internet-based services, it is important to maintain network security with secure passwords, running anti-virus and anti-spy software.
